HOW IT WORKS?
Once you create your login to the virtual wellness platform, your primary screen will feature the instructors and teachers of YMCA of Bucks County and other YMCA associations participating on our platform as well as access to 1000s of classes from other instructors, nationwide. We will frequently update our library with on-demand classes conveniently available to you anytime, anywhere you want to participate!
HOW DO I GET STARTED?
If you've already setup your Y Wellness 24/7 account, re-visit your account to browse and take classes <HERE>
First time user? <CLICK HERE> to create your own platform login. You will only need to do this once. (This link is for members of the YMCA; those creating an account without membership will be removed on a weekly basis.)
Read our ''how-to" resource guide here:
TROUBLESHOOTING AND INSTRUCTIONS
Having an issue? Please review some of our most frequently encountered issues and answers below:
Already in our virtual platform but having an issue? Check here:
I am having trouble logging in. I navigate to the login screen and I'm asked for payment.
Y Wellness 24/7 is provided as a free benefit of your membership. You should not be requested to enter payment information. This is an error; please contact email@example.com to correct this.
My screen is not clear? Connection seems fuzzy?
The virtual wellness platform has a new troubleshooting steps to assist you:
1. Click the blue NETWORK button on the bottom left of your screen to determine if your connection is strong or if there are network issues on your end.
2. If your connection looks good, please email Ashlea Grezlak at firstname.lastname@example.org to report this issue.
I cannot hear audio for my class using my phone.
Click the new RESET AUDIO button to re-sync the audio on your device. This should correct the issue but if you continue to have issues please email Ashlea Grezlak at email@example.com to report.
I'm using my phone and my screen in blank?
This could be due to your browser settings. Adjust the settings on your phone to allow Safari (iphone) or your current browser access to camera and microphone.
I had a login to the virtual wellness platform before and now it's not working.
Please contact firstname.lastname@example.org as they can quickly correct this issue.
Why can't I see myself when I click the 'camera'?
We see those features too! Those features are currently in development and are not currently working. But they are coming soon!
Why can't I invite friends?
UPDATE: You can now invite friends who are also on the platform to join you for an on-demand class.
Find out how on <HERE>.
Is there an app?
Yes, you can now download the app to your device. Search for the BurnAlong app in your app store and use your login to access programs. Tap the little 'person' icon at the bottom that says 'classes.' There you can view Middlesex Y classes by clicking on Private Classes.
There are a lot of new classes; how do I find my favorite instructors? With the influx of new classes and videos, if you like a specific instructor, we recommend that you use the 'follow" feature to save favorite instructors to your account.
How to follow an instructor? Click on a class hosted by that instructor. Navigate to the three tabs (class, reviews, instructor) at the bottom of the page and click on "instructor" and then click "FOLLOW
Access Middlesex Y classes in app
How to link the platform to your iPhone screen
How to log in
Allow microphone access
FREQUENTLY ASKED QUESTIONS:
How much does Y Wellness 24/7 cost?
Y Wellness 24/7 is INCLUDED with Middlesex YMCA Fitness Memberships.
I am having trouble navigating the platform, help!
Please contact email@example.com to ask questions about platform navigation. For Y specific questions, like programming suggestions, contact Heather Chandor our virtual platform staff ambassador with questions.
I do not see my favorite instructor on the virtual platform, how come?
Some instructors, for personal reasons, selected to not audition and/or participate in this new virtual journey. All of our instructors are highly qualified, caring and motivating professionals and we are so grateful for their presence at our Y. If you do not see your favorite instructor on the virtual platform, please contact Marianna Bean and she will be more than happy to recommend instructors to fit your needs.
Can I see the virtual platform on my television?
There are a few ways to connect to your TV from a mobile device. You can use a wired connection (more information here). Or depending on your device, you can also stream classes directly to a smart TV.
Apple iOS devices can cast to Chromecast enabled devices and have the ability to use Apple’s native Screen Mirror feature.
Android app versions higher than 4.3.6 are able to cast to the following devices:
Fire TV Stick
Due to the variety of devices and operating systems we recommend consulting the help documents or website associated with your specific mobile device and/or smart TV.
What if my teen with a teen membership wants to participate in the new virtual platform?
Youth and teens can have access to our virtual platform through a family membership. Please contact our Membership Team if you wish to upgrade your membership!
I have an insurance membership (ex: Silver Sneakers, Renew Active) and love your online classes. Can I access your new virtual platform?
Yes, we are pleased to announce that we are now able to track your workouts, which now qualifies these types of membership for use of the Y Wellness 24/7.