HOW IT WORKS?

Once you create your login to the virtual wellness platform, your primary screen will feature the instructors and teachers of YMCA of Bucks County and other YMCA associations participating on our platform as well as access to 1000s of classes from other instructors, nationwide. We will frequently update our library with on-demand classes conveniently available to you anytime, anywhere you want to participate!

HOW DO I GET STARTED?

Already registered? Access Y Wellness 24/7. 

If you've already setup your Y Wellness 24/7 account, re-visit your account to browse and take classes <HERE>

 

New to Y Wellness 24/7? Create your login

First time user?  <CLICK HERE> to create your own platform login. You will only need to do this once. (This link is for members of the YMCA;  those creating an account without membership will be removed on a weekly basis.)

Read our ''how-to" resource guide here:

TROUBLESHOOTING AND INSTRUCTIONS

Having an issue? Please review some of our most frequently encountered issues and answers below:

TECHNOLOGY TROUBLESHOOTING

Already in our virtual platform but having an issue? Check here:

I am having trouble logging in. I navigate to the login screen and I'm asked for payment.
Y Wellness 24/7 is provided as a free benefit of your membership. You should not be requested to enter payment information. This is an error; please contact customercare@burnalong.com to correct this.

My screen is not clear? Connection seems fuzzy?
The virtual wellness platform has a new troubleshooting steps to assist you:
1.  Click the blue NETWORK button on the bottom left of your screen to determine if your connection is strong or if there are network issues on your end.
2. If your connection looks good, please email Ashlea Grezlak at agrezlak@ymcabucks.org to report this issue.

I cannot hear audio for my class using my phone.
Click the new RESET AUDIO button to re-sync the audio on your device. This should correct the issue but if you continue to have issues please email Ashlea Grezlak at agrezlak@ymcabucks.org to report.

I'm using my phone and my screen in blank?
This could be due to your browser settings. Adjust the settings on your phone to allow Safari (iphone) or your current browser access to camera and microphone.

I had a login to the virtual wellness platform before and now it's not working.

Please contact customercare@burnalong.com as they can quickly correct this issue.

Why can't I see myself when I click the 'camera'?

We see those features too! Those features are currently in development and are not currently working. But they are coming soon!

Why can't I invite friends?

UPDATE: You can now invite friends who are also on the platform to join you for an on-demand class.

Find out how on <HERE>.

Is there an app?

Yes, you can now download the app to your device. Search for the BurnAlong app in your app store and use your login to access programs. Tap the little 'person' icon at the bottom that says 'classes.' There you can view Middlesex Y classes by clicking on Private Classes.

There are a lot of new classes; how do I find my favorite instructors? With the influx of new classes and videos, if you like a specific instructor, we recommend that you use the 'follow" feature to save favorite instructors to your account.

 

How to follow an instructor? Click on a class hosted by that instructor. Navigate to the three tabs (class, reviews, instructor) at the bottom of the page and click on "instructor" and then click "FOLLOW

INSTRUCTIONAL VIDEOS

iPhone:
Access Middlesex Y classes in app

iPhone:
How to link the platform to your iPhone screen

iPhone:
How to log in

Chrome browser:
Allow microphone access

FREQUENTLY ASKED QUESTIONS:

 

How much does Y Wellness 24/7 cost? 

Y Wellness 24/7 is INCLUDED with Middlesex YMCA Fitness Memberships.

 

I am having trouble navigating the platform, help!

Please contact customercare@burnalong.com to ask questions about platform navigation. For Y specific questions, like programming suggestions, contact Heather Chandor our virtual platform staff ambassador with questions.

I do not see my favorite instructor on the virtual platform, how come?

Some instructors, for personal reasons, selected to not audition and/or participate in this new virtual journey. All of our instructors are highly qualified, caring and motivating professionals and we are so grateful for their presence at our Y. If you do not see your favorite instructor on the virtual platform, please contact Marianna Bean and she will be more than happy to recommend instructors to fit your needs. 

 

Can I see the virtual platform on my television?

There are a few ways to connect to your TV from a mobile device. You can use a wired connection (more information here). Or depending on your device, you can also stream classes directly to a smart TV.

 

Apple iOS devices can cast to Chromecast enabled devices and have the ability to use Apple’s native Screen Mirror feature.

Android app versions higher than 4.3.6 are able to cast to the following devices:

  • Roku

  • Fire TV Stick

  • Chromecast

Due to the variety of devices and operating systems we recommend consulting the help documents or website associated with your specific mobile device and/or smart TV.

 

What if my teen with a teen membership wants to participate in the new virtual platform?  

Youth and teens can have access to our virtual platform through a family membership. Please contact our Membership Team if you wish to upgrade your membership!

I have an insurance membership (ex: Silver Sneakers, Renew Active)  and love your online classes. Can I access your new virtual platform?  

Yes, we are pleased to announce that we are now able to track your workouts, which now qualifies these types of membership for use of the Y Wellness 24/7.

Our Commitment to Inclusion:

 

The Y is made up of people of all ages and from every walk of life working side by side to strengthen communities. Together we work to ensure that everyone, regardless of ability, age, cultural background, ethnicity, faith, gender, gender identity, ideology, income, national origin, race or sexual orientation, has the opportunity to reach their full potential with dignity. Our core values are caring, honesty, respect and responsibility—they guide everything we do.

HOURS OF OPERATION

Monday - Friday 5:15am - 7:00pm

Saturday - 7am -1pm

FACILITY HOLIDAY CLOSINGS

New Years Eve  

New Years Day

Easter Day

Memorial Day

4th of July

Labor Day  

Thanksgiving Day

Christmas Eve

Christmas Day

CLOSES @ 3PM

CLOSED

CLOSED

CLOSED

CLOSED

CLOSED

CLOSED

CLOSES @3PM

CLOSED 

ADDRESS

99 Union Street 

Middletown, CT 06457

860-347-6907

FAX: 860-343-6254

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